Roles primarily focused on Experience Design, Business Development, and Brand Activation:
Experience Designer @ JPMorgan Chase & Co
Sep 2017 - May 2021 • Full Time • New York City
Role:
Functioned as an experience designer collaborating (with clients, stakeholders, leadership, product managers, technical leads, developers, and UX team members) to define, design, and deploy the redesign of JPMorgan.com, its detailed design documentation, and its iterative design systems.
Brands:
J.P. Morgan, Commercial Banking, Securities, Merchant Services, Treasury Services, CIB, Wealth Management, and Chase.
Accomplishments:
• Co-led the platform redesign efforts for JPMorgan.com, such as defining personas, sitemaps, wireframes, user flows, content strategy, navigations, and designs;
• Co-led the AEM Component Catalog efforts for JPMorgan.com, in which we delivered over 200 components, page layouts, custom product icons, and other design goodies;
• Led the Design System efforts for JPMorgan.com, which evolved from a CSS style guide into a system based on a design framework that is contextual, accountable, and accessible across teams;
• Contributed designs to the activation of Wealth Management's new brand identity; Increased Figma, Sketch, InVision, Confluence, AEM, and component design know-how;
• Formed meaningful solution-oriented relationships across multiple teams, departments, and lines of business.
Responsibilities:
• Synthesize complex information into a purposeful user experience
• Use design thinking to balance user goals with business priorities and tech/resource limitations
• Generate solutions within the technical constraints/requirements of the brief, tech, and the ADA
• Worked remotely (for over a year)
• Synthesize complex information into a purposeful user experience
• Use design thinking to balance user goals with business priorities and tech/resource limitations
• Generate solutions within the technical constraints/requirements of the brief, tech, and the ADA
• Worked remotely (for over a year)
Recommendation:
"You would be hard-pressed to find a more experienced, intelligent, and insightful UX designer than Rich. He is a natural collaborator who listens intently to content creators and comes back with unique design solutions to meet everyone's needs. Rich is the person you always hope to have on a team - someone who encourages everyone to have a voice." — Danielle Robinson, Managing Editor at J.P. Morgan
Narrative Design Consultant @ IBM/Global Business Services
Jun 2015 - Feb 2016 • Contract • New York City • Chicago • San Jose • Charlotte
Discussed, defined, and defined presentation narratives and related materials for an internal business pursuit team.
Roles primarily focused on Interactive Advertising, Digital Marketing, and Brand Platforms:
Interactive Art Director, Senior @ ROAR/razorfish (Publicis)
Sep 2014 - Jun 2015 • Contract • New York City
Designed and delivered marComm, CRM, social, and platform projects for Chase.
Digital Creative Director @ Space 66
Aug 2013 - May 2014 • Full time • New York City
Directed and delivered marComm, social, and platform projects for Bottega Veneta, Rimmel London.
Digital Creative Director, Assoc @ Havas (Publicis)
Aug 2012 - May 2013 • Full time • New York City
Directed and designed marComm, experiential, social, and platform projects for Johnnie Walker and Baileys.
Interactive Art Director, Senior @ Anomaly
Jan 2012 - Jun 2013 • Contract • New York City
Designed and developed campaign and platform projects for American Express and Renaissance Hotels.
Digital Creative Director, Assoc @ Saatchi & Saatchi (Publicis)
Aug 2012 - May 2013 • Contract • New York City
Directed and designed campaigns and platform projects for Lenovo.
Digital Creative Director, Assoc @ Digitas (Publicis)
Jun 2009 - Jan 2011 • Full time • New York City
Designed and developed campaigns and platform projects for American Express and Samsung.
Digital Creative Director, Assoc @ Tribal DDB (Omnicom)
Mar 2004 - Jan 2009 • Full time • Dallas, TX
Designed and developed campaigns, platforms, and marComm projects for Cheetos, Pepsi, RED, US Air Force, etc.
Interactive Art Director @ Temerlin McClain (Interpublic)
Dec 2000 - Apr 2003 • Full time • Dallas, TX
Designed and developed campaigns and platform projects for American Airlines, Subaru, Match.com, etc.